Please check the following to ensure the correct information is provided during payment.
Kindly confirm that your bank has your current phone number:
We’ve found that some customers who attempt to Pay with Bank sometimes have trouble receiving their OTP. We’ve also found that in most cases, this is because the customer did not have their current phone number registered with their bank, so their bank was sending the OTP to an old phone number. To ensure your payment is successful, please confirm that your current phone number is registered with your banks. This will ensure that you receive OTPs for transaction authorization.
Visa and MasterCard holders are reminded to ensure that their card is properly registered
Customers who use a Visa card should confirm with their bank that their card has been correctly registered with the “Verified by Visa” program. If you have Mastercard, you should confirm that your card is registered for a “MasterCard Secure Code” at your bank. Some banks have automatically done these registrations, while others have not, so it’d be good for you to confirm.
We advice you call or visit your bank to confirm your card is ready for payment. Also inform your bank that you’ll be making a huge payment for tuition if you do not usually make large transactions online. This would help prevent your transactions from being tagged as fraud.
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